Refund policy
Return Policy
Thank you for shopping with Oronku. Because most of our products are made to order, each item is created specifically for the customer after the order is placed.
Made-to-Order Items
Most Oronku products are custom made after purchase. For this reason, we do not accept general returns for buyer’s remorse, wrong size selection, color preference, or accidental orders.
Please review the size chart, product details, color, and shipping address carefully before placing your order.
Return Request Window
Return requests must be submitted within 14 days of delivery.
Requests made after 14 days may not be accepted.
Return Eligibility
Returns are only accepted if the item arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
- Significantly different from what was ordered
How to Request a Return
To request a return review, please email us at:
Please include:
- Your order number
- A clear photo of the item
- A clear photo of the packaging, if damaged
- A short explanation of the issue
After we review your request, we will let you know if the return is approved.
Do Not Send Items Back Without Approval
Please do not mail any item back without contacting us first.
Returns sent without approval may not be accepted.
If your return is approved, we will provide the next steps.
Items Not Eligible for Return
We do not accept returns for:
- Wrong size ordered by the customer
- Wrong color selected by the customer
- Customer changed their mind
- Accidental orders
- Items damaged after delivery
- Packages shipped to an incorrect address entered at checkout
- Items returned without approval
Return Shipping
If the item arrived damaged, defective, misprinted, or incorrect, we will review the issue and determine the best solution.
If a return is approved for any other reason, the customer may be responsible for return shipping costs.
Contact Us
For return questions, please contact us at:
Refund Policy
At Oronku, most products are made to order. Because each item is produced after the order is placed, refunds are only approved for eligible order issues.
Refund Request Window
Refund requests must be submitted within 14 days of delivery.
Requests made after 14 days may not be accepted.
Eligible Refund Situations
A refund, replacement, or store credit may be approved if the item arrives:
- Damaged
- Defective
- Misprinted
- Incorrect
- Significantly different from what was ordered
Non-Refundable Situations
We do not offer refunds for:
- Wrong size ordered by the customer
- Wrong color selected by the customer
- Customer changed their mind
- Accidental orders
- Items damaged after delivery
- Packages shipped to an incorrect address entered at checkout
- Delays caused by the shipping carrier
- Customs delays or international import fees
How to Request a Refund
To request a refund review, please email us at:
Please include:
- Your order number
- A clear photo of the item
- A clear photo of the packaging, if damaged
- A short explanation of the issue
After we review your request, we will let you know if a refund, replacement, or store credit is approved.
Order Cancellations
Orders may only be canceled if production has not started.
Once an item has gone into production, we may not be able to cancel or refund the order.
Shipping Issues
We are not responsible for packages delayed by the shipping carrier, marked delivered by the carrier, delayed by customs, or shipped to an incorrect address entered by the customer.
If your package is marked delivered but you did not receive it, please check with your local carrier, neighbors, building office, or local postal service first.
You may also contact us and we will do our best to help review the situation.
Contact Us
For refund or order questions, please contact us at: