Shipping policy

Shipping Policy

Thank you for shopping with Oronku. We want every customer to understand how shipping works before placing an order.

Order Processing & Production Time

Most of our products are made to order, which means your item is created after your order is placed.

Please allow approximately 2–7 business days for production before your order ships. Production time may vary depending on the product, order volume, and availability.

U.S. Shipping

We currently ship orders within the United States.

Shipping costs are calculated at checkout based on the product, shipping method, and delivery address.

After production is complete, standard U.S. shipping usually takes approximately 2–5 business days, depending on the carrier and destination.

Total delivery time is usually around 5–12 business days, including production and shipping.

International Shipping

We may offer international shipping to select countries where available.

International shipping rates are calculated at checkout based on the customer’s location, product type, shipping method, and carrier availability.

After production is complete, international delivery may take approximately 7–21 business days, depending on the destination country, carrier, customs processing, and local delivery service.

Delivery times are estimates only and are not guaranteed.

Customs, Duties & Import Taxes

International customers are responsible for any customs fees, import duties, VAT, taxes, or additional charges required by their country.

Oronku is not responsible for customs delays or extra fees charged after the order has shipped.

Tracking Information

Once your order ships, you will receive tracking information by email when available.

Please allow up to 24–48 hours for tracking updates to appear after the carrier receives the package.

Multiple Items

If you order more than one item, your products may arrive in separate packages depending on where each item is produced and shipped from.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Oronku is not responsible for orders shipped to an incorrect address entered by the customer. If you notice an address mistake, contact us as soon as possible.

Shipping Delays

Shipping delays may happen due to carrier issues, weather, holidays, customs, high order volume, or production delays.

We appreciate your patience and will do our best to help review any shipping concerns.

Lost or Marked Delivered Packages

If your tracking says the package was delivered but you did not receive it, please first check with your local carrier, neighbors, building office, or local postal service.

You may also contact us and we will do our best to help review the issue.